Refund and Returns Policy for LimoneoCar
Effective Date: January 18, 2025
We understand that sometimes products do not meet expectations or may arrive damaged. At limoneocar.net, we want to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy outlines the process for returning products, requesting refunds, and handling exchanges.
1. Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- Time Frame: Returns must be initiated within 30 days from the date of delivery.
- Condition: The product must be unused, undamaged, and in its original packaging. We will not accept returns of opened, used, or damaged items unless they are defective.
- Proof of Purchase: You must provide a valid receipt or order confirmation to initiate the return or refund process.
2. Non-Returnable Items
The following items are not eligible for returns:
- Customized or personalized products
- Gift cards
- Sale or clearance items (unless defective)
- Perishable goods or items marked as non-returnable
3. How to Return an Item
To initiate a return, please follow these steps:
- Step 1: Contact our customer service team at info@limoneocar.net or (972) 442-9685 to notify us about your intention to return an item. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.
- Step 2: Our customer service team will provide you with return instructions and, if applicable, a prepaid return shipping label.
- Step 3: Pack the item securely in its original packaging and ship it back to the address provided. If the item is defective or we made an error, we will cover the return shipping costs.
Note: Customers are responsible for return shipping costs for items that are not defective or incorrect.
4. Refund Process
Once we receive the returned item and inspect its condition, we will process your refund. Please allow up to 7-10 business days for the refund to be issued to your original payment method. Shipping fees are non-refundable unless the item is defective or we made an error with the order.
- Defective or Incorrect Items: If you received a defective or incorrect item, we will refund the full amount, including shipping charges, or offer a replacement at no additional cost.
- General Returns: For non-defective returns, the refund will be issued minus the original shipping fees (if applicable).
5. Exchanges
If you would like to exchange a product for a different size or color, please contact us as soon as possible. We will guide you through the process and either provide an exchange or issue a refund.
6. Damaged or Defective Items
If your product is damaged or defective upon arrival, please notify us within 5 business days of receiving the item. We will arrange for a return, replacement, or refund based on the situation.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card company as processing times may vary. If you still have not received your refund, please contact us at info@limoneocar.net.
8. Contact Us
For any questions or concerns about returns, exchanges, or refunds, please reach out to us:
- Email: info@limoneocar.net
- Phone: (972) 442-9685
- Address: 1209 W Coral Reef Ln, Wylie, Texas, 75098